Our refund and exchange policy offers a 100% satisfaction guarantee, if you are unhappy with our product please return it to us within 7 days of your purchase for a FULL REFUND.
To return your product, please send it to the following address: 3242 East Willow Street, Signal Hill, California 90755. You will be responsible for covering the shipping costs for returning the item, as shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
Upon approval, your refund will be processed, and the appropriate credit will be applied to your original method of payment, such as your credit card.
Once we receive and inspect your returned item, we will send you an email notification regarding the status of your return. The approval or rejection of your refund will also be included in the notification.
If you haven't received your refund yet, we recommend checking your bank account first, and then contacting your credit card company. It may take some time before the refund is officially posted. Additionally, please contact your bank, as there might be a processing delay. If you have followed all the necessary steps and still haven't received your refund, please reach out to us at help@halo-botanicals.com.
Refunds are only applicable to regular priced items. Unfortunately, sale items cannot be refunded. You will be responsible for covering the shipping costs when returning items to our facility.